Franchise Strategy
We help our clients structure a franchise strategy based on the uniqueness of their situation and what they find most compelling as to brand, culture and operating models in order to attain their goals.
- Franchise operating manuals and training programs
- Franchise financial business plans (initial franchise fees, royalties’ percentage, etc…)
- Franchise strategy (type of franchise, brand margins, product margins)
- Franchise organizational, operational and financial structure
- Sales and marketing plans
New Concept Development
- Brand Strategy Development
- Brand Discovery
- Brand Identity
- Site Selection and Assessment
- Interior Design and Branding
- Financial Business Plan
- Recruitment
- Menu Research, Development, and Costing
- System Design and Development
- Manuals (Food Safety, Customer Services, Operations…)
- Franchise Manuals
- Staff Recruitment and Training
- Kitchen Design
- Equipment Selection
- Plate ware and Glassware selection
- Vendor Selection
Existing Restaurant
- Brand Strategy Assessment
- Concept Performance Assessment
- Financial Assessment
- Reorganization and Restructuring
- Management Team Assessment
- Staff Training and Recruitment
- Operating Manuals
- Menu Engineering Analysis
- Marketing Strategy Assessment
- Administrative & Operational checklists
- Operational Policies & Procedures
- Catering Department Structuring and Planning
- Delivery Department Structure and development
Strategic Finance
Budgeting, Forecasting, and Planning
- Building the budget process
- Making fact-based decision-making
- Increasing data transparency accuracy
- Optimizing finance operations
- Uncovering new opportunities and flag risks
- Business case articulation and financial planning and modeling
Financial Reporting and Analytics
- Build your financial toolkits
- Develop your reporting dashboards
- Compare and analyze items
- Finance policies and procedures
- Restructure finance department organizational structure, roles and responsibilities, and job descriptions based on company needs
Financial Business Plans
- Develop solid financial plans for start-up businesses or existing ones
- Develop profit margins, return on investment and payback period
Food Safety & Quality Assurance
- HACCP plan & audit systems
- Food receiving process
- Food storage
- Food segregation
- Cross contamination
- Chiller / Freezer temperatures
- Cooking temperatures
- Food preparation
- Workflow
- Personal hygiene
- Water supply
- Cleaning and sanitization
- Pest control
- Maintenance
HR Strategy & Organizational Design
On Human Resources
- Functional structuring
- Organizational design and restructuring
- Training needs assessment
- Training systems design and development
- Recruitment and selection
- Performance management
- Reward management
- Culture management
- HR process improvement
On Organizational Design
- Organizational design and restructuring
- Eliminate layers and work in silos
- Systems design and integration
Customer Service Management
Our support in this area will ensure you are providing world-class customer service through:
- Building excellent customer relations
- Identifying and analyzing customers’ needs and problems
- Developing out of the box techniques
- Providing training and talk sheets
- Developing policies and procedures regarding all customer service processes
- Developing call center SOPs, training manuals & systems
Supply Chain
Our support in this area will ensure you are providing world-class customer service through:
- Building excellent customer relations
- Identifying and analyzing customers’ needs and problems
- Developing out of the box techniques
- Providing training and talk sheets
- Developing policies and procedures regarding all customer service processes
- Developing call center SOPs, training manuals & systems
Strategy Development
Our support in this area will ensure you are providing world-class customer service through:
- Building excellent customer relations
- Identifying and analyzing customers’ needs and problems
- Developing out of the box techniques
- Providing training and talk sheets
- Developing policies and procedures regarding all customer service processes
- Developing call center SOPs, training manuals & systems